Ninebot Warranty Info


Panmi warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’).  Panmi and its Authorised Resellers are not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product. This Limited Product Warranty applies to all products purchased from Panmi and its Authorised Resellers for 12-months from the date of receipt of shipment (‘Limited Product Warranty Period’).  ‘Segway-Ninebot’ branded products purchased from an Authorised Reseller have a 12-month warranty period from the date of receipt of shipment.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Limited Product Warranty provides additional protection and is the preferred method of assisting customers as we have optimised it to be a more structured and efficient approach to resolving any issues, subject to the terms and exclusions below.


If a hardware defect is found subject to a valid claim lodged with the authorised reseller within the Limited Product Warranty Period, we will either: 

  • Repair the product at no charge for the original purchaser, using new or refurbished replacement parts; or
  • Replace the product with a new or refurbished product; or refund the product.

This Limited Product Warranty does not apply to any damage caused in the following circumstances:

  1. Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like. 
  2. Negligent or incorrect use of the product. 
  3. Commercial use of the product. 
  4. Unauthorised modifications to any part of the product. 
  5. Damage caused by use with non- Segway-Ninebot products. 
  6. Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes. 
  7. Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Segway-Ninebot or with improper voltage or power supply
  8. Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorised by Panmi to perform such services; or 
  9. Damage caused by natural wear and tear.